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View compareShipping policy
We give a 100% Satisfaction Guarantee on all orders, and our mission is to ensure that each and every customer is satisfied completely. If any product in an order is damaged or not satisfactory, our policy is to send a replacement immediately. We reserve the right to make decisions regarding refunds / returns / reshipments at our own discretion based on the circumstances of each particular situation. However, as long as the issue is legitimate you can expect us to have you covered 100%.
Legal Compliance & Age Requirement
We only sell products to adults who are 21 years of age or older.
By placing an order on our website, you confirm that you meet the legal age requirement in your jurisdiction.
Additionally, we only ship products to U.S. states where they are legally permitted. Certain products may be restricted in some states due to local laws or regulations. If an order is placed from a restricted location, we reserve the right to cancel the order and issue a refund.
Customers are responsible for ensuring that the products they purchase comply with their local state and municipal laws.
Order Processing & Lead-Times
We strive to offer fast shipping to anywhere* in the United States.
*Availability subject to federal and state laws.
Please allow 3-5 business days for order processing time. We are working extremely hard to get your order shipped out as soon as possible. Our working business days are from Monday – Friday 9am – 5pm. We are closed on Federal Holidays. Orders placed after 2 PM EST will be processed the following day. Please note that we are not open on weekends (Saturdays and Sundays) – orders placed after 2PM EST on Fridays will be in the queue to be processed the following Monday.
Carriers
Our primary carrier for shipments are USPS and UPS.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Alternatively, you can be given store credit.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@10smoke.com
If the carrier service has lost your shipment or failed to deliver your items.
Please submit a Missing Shipment Search Request Online at UPS.com and/or file a claim for your items with the respectable carrier.
Please ensure you have the following items on hand:
Tracking Number (Issued by Carrier)
Shipment Details
Cancellations
We strive to have swift processing times for all orders. For any order that has a cancellation request, will only be applicable to orders that have NOT BEEN SHIPPED.
Please contact the Help Desk at sales@10smoke.com for assistance.